All returns and exchanges must be notified within 7 days of receipt. All returns and exchanges are subject to a 20% restocking fee. Returns/Exhanges are offered for the new, un-open items. Products that have been used or washed are non-refundable. Please return the unused (un-open) item in its original condition (including the original packaging). The shipping charge will be non-refundable. The buyer is responsible for paying the charges for shipping back the goods. If you have concerns about your purchse, please contact us and we'll try to work out the issue with you.